01
Project Overview
The Department for Work and Pensions (DWP) provides essential services in the UK to enhance society and improve the lives of future generations.
In this project, we focus on supporting users with state pensions, while acknowledging the connection to claims benefits and job support. The service considers these factors throughout the design process.
Primary Focus - State Pensions
Why State Pensions ?
O1. There is a gap in the current state pension system, where users lack personalised insights into their own circumstances
O2. Users need a clearer understanding of their NI contributions, including how to calculate them and their entitlement to contribute
O3. As users experience life events or career changes, they need better tools to understand how these factors impact their long-term pension outcomes
MY ROLE : RESEARCH LEAD / SCRUM MASTER
Introduction: State Pension Planner
What is the service?
We are introducing the State Pension Planner, a new digital service developed for the Department of Work and Pension (DWP).
What does it do?
Provides dynamic, personalized pension forecasts
Analyses National Insurance (NI) records
Explore ways to improve your NI contributions
Helps to Understand your pathway to retirement
Why is it useful?
The State Pension Planner gives users the clarity and supports they need to plan confidently for retirement
Helps users understand their pension forecast
Identifies gaps in NI contributions
Offers tailored recommendations
Empowers users to make informed decision about retirement
Key features :
Personalized pension forecasting
Identification and guidance on NI gaps
Scenario simulations (e.g. part- time, career breaks, self-employment)
Empowers Live pension forecast updates based on real-life changes
User-friendly and accessible experience
Ideating solutions
Iterations
Changes made:
Check appropriate terminologies
Change graph style to line graph to represent forecast
Change button placement for better navigation
Iterate layout to adhere to DWP design guidelines
Testing low-
fidelity prototype
Task
Simple walkthrough to identify any navigation problems.
Suggest any improvements required to create a seamless user experience.
Evaluation: User Testing
Evaluation &
Results
Test Result
Tree Testing
02
Project Overview
Enhancing Help Experiences in ACC Model Coordination
Understand user challenges with finding and using help content in ACC Model Coordination (MC) and propose a vision for an improved help experience.
Key Objectives
O1. Analyze current help experience
O2. Propose solution concept
O3. Recommend success measures
MY ROLE : SCRUM MASTER
pROBLEM sTATEMENT
The current help experience in Model Coordination is fragmented, hard to navigate, and lacks timely
support—making it difficult for users to troubleshoot issues or learn new features efficiently.
Methodology
Agile Scrum
Discovery Sprint
Ideation Sprint
Evaluation Sprint
User Research
Competitor Analysis
Content Analysis
User Interviews
Tree Testing
Eye Tracking
Expert Interviews
Discovery sprint
Ideation sprint
How Might We
Reframing Problem
Statement
Brainstorming
Crazy 8’s
Mid Fidelity Wireframes
Ideation Study
Prototyping
Grouping via
themes
Heuristic Evaluation
User Interviews
Usability Testing
Future Evaluation
Evaluation sprint
research & Ideation
fIG-JAM BOARD
evaluation & results
Evaluation &
Result
